Returns & Refunds Policy

Last updated: [Insert Date]

At Freaky AI, we take pride in offering high-quality, custom-made products. Since all items are printed on demand, we only accept returns and refunds under specific conditions. Please read our policy carefully before making a purchase.

1. Order Issues & Damaged Items

If your order arrives damaged, misprinted, or defective, we will provide a free replacement or a full refund.

Eligibility for a Replacement or Refund

• You must report the issue within 7 days of receiving your order.
• Provide clear photos showing the defect, misprint, or damage.
• Include your order number when contacting us at [Your Support Email].

✅ Accepted Issues:

• Misprints or production defects
• Items damaged in transit
• Wrong item sent

❌ Not Accepted:

• Buyer’s remorse or change of mind
• Incorrect size ordered (please check our size guide before purchasing)
• Slight color variations due to different screen displays

If your claim is approved, we will issue a replacement or refund the full amount, depending on your preference.

2. Returns & Exchanges

Since our products are custom-printed, we do not accept returns or exchanges unless the item is damaged or misprinted.

Please double-check your size selection, address details, and order information before completing your purchase.

3. Cancellations & Order Modifications

Because all orders are processed immediately after purchase, we cannot accept order cancellations or modifications after checkout.

However, if you notice an error, please contact us within 1 hour of placing your order, and we will do our best to assist.

4. Refund Process

Once your refund request is approved, refunds will be processed within 5–10 business days, depending on your payment provider.

Refunds will be issued to the original payment method used at checkout.

5. Contact Us

For any issues, contact our support team at:
📧 [Your Support Email]
📞 [Optional: Customer Support Phone Number]

6. Frequently Asked Questions (FAQ)

❓ Can I return an item if I change my mind?

Because all our products are made to order, we do not accept returns for change of mind.

❓ What if I receive the wrong size?

We do not offer size exchanges, so please check the size chart before purchasing. If you received the wrong size due to a printing error, contact us for a replacement.

❓ How long do refunds take?

Refunds are processed within 5–10 business days, depending on your payment provider.

Google Compliance & Policy Visibility

This Returns & Refunds Policy is designed to meet Google Merchant Center requirements. It is:
✔ Easily accessible – Linked in the footer and checkout pages
✔ Clear and transparent – No misleading return claims
✔ Aligned with Printify & Printful policies

By making a purchase on Freaky AI, you agree to this policy.